Shipping & Handling
Artistic Painting Studio is dedicated to its customers and that is why we offer the best shipping rates possible.
We now offer free shipping on online orders over $100 for customers who live in the contiguous United State (lower 48). Unfortunately, we are unable to provide this service to our U.S. customers in Alaska or Hawaii. Free shipping is only offered on online orders.
Order processing times below are all estimates – sometimes they will be quicker and sometimes they are slower. Our processing times depend on the volume and types of orders we receive. Orders with large quantity of by-the-foot foils will be processed slower because each foil is cut individually when packing each order. Our current estimated processing time is 2 – 4 days for these orders. Orders that do not require as much cutting may be processed a little quicker. Again, these processing times are estimates and trust that we are trying to get you your products as quickly as we can with our small team! We will do our best to have an estimate on the top of our website if we know processing will slower than stated above.
We appreciate your patience and please call or email if you have any questions! All orders received after-hours and on weekends, will start the process the following business day. If we are out-of-stock on any item, you will be notified immediately.
Shipping times are in addition to handling time. During the COVID-19 pandemic, shipping services are not able to guarantee their shipping times and some packages may take extra time to reach you.
We know how important it is to receive your order in a timely manner and we strive to accommodate our customers with the highest quality service!
Returns
Any returns you wish to make must be made within 14 days of receipt of the product and the product must be up-opened/unused. All Foils that are ordered “by the foot” are non-refundable, as they are cut for each order.
No merchandise may be returned without PRIOR approval and any credit will only apply to merchandise.
All merchandise is subject to a 20% restocking fee and shipping charges are non-refundable. Please call our studio for an authorization code – (714) 269-4880.
Packages
We strive to make sure all contents of your order arrive in good condition. Sometimes damages can happen during the shipping process. If you package does arrive damaged, please take photos of all the damage and contact us immediately.
Unfortunately, packages are getting stole from porches at a higher rate than ever. When your order is shipped out, you will be emailed a tracking number. Please keep an eye out and track your package to avoid this issue. If you believe your package was stolen, please contact us and provide any evidence you can (video if you have ring doorbell, etc.). Any stolen package claims will be reviewed on an individual basis. As a small business, we cannot guarantee the replacement of items at zero cost to the customer.