Shipping & Handling
Artistic Painting Studio is dedicated to its customers and that is why we offer the best shipping rates possible.
We now offer free shipping on online orders over $100 for customers who live in the contiguous United State (lower 48). Unfortunately, we are unable to provide this service to our U.S. customers in Alaska or Hawaii. Free shipping is only offered on online orders.
Order processing times below are all estimates – sometimes they will be quicker and sometimes they are slower. Our processing times depend on the volume and types of orders we receive. Orders with large quantity of by-the-foot foils will be processed slower because each foil is cut individually when packing each order. Our current estimated processing time is 2 – 4 days for these orders. Orders that do not require as much cutting may be processed a little quicker. Again, these processing times are estimates and trust that we are trying to get you your products as quickly as we can with our small team! We will do our best to have an estimate on the top of our website if we know processing will be slower than stated above.
We appreciate your patience and please call or email if you have any questions! All orders received after-hours and on weekends, will start the process the following business day. If we are out-of-stock on any item, you will be notified immediately.
Shipping times are in addition to handling time.
We know how important it is to receive your order in a timely manner and we strive to accommodate our customers with the highest quality service!
It it the buyers responsibility to understand their countries importing rules – this includes, but is not limited to: import duties, fees, and taxes. It is also the buyers responsibility to pay all the necessary import duties, fees, and taxes required to receive their package. Artistic Painting Studio is not responsible for any of these charges the buyer incurs.
Delays in the delivery of your package may occur if your package is randomly selected by your countries customs department or agency for inspection.
If the buyer refuses to pay the duties, fees, and taxes or refuses the package in another way, they will not receive a refund for their order. APS is not responsible for the package once it leaves our facility and the buyer must understand their countries importing rules prior to ordering.
Any returns you wish to make must be made within 14 days of receipt of the product and the product must be up-opened/unused. All Foils that are ordered “by the foot” are non-refundable, as they are cut for each order.
No merchandise may be returned without PRIOR approval and any credit will only apply to merchandise.
All merchandise is subject to a 20% restocking fee and shipping charges are non-refundable. Please call our studio for an authorization code – (714) 269-4880.
We strive to make sure all contents of your order arrive in good condition. Sometimes damages can happen during the shipping process. If you package does arrive damaged, please take photos of all the damage and contact us immediately.
Route Package Protection
Route Package Protection is a third-party service to help protect your packages against loss, theft, or damage during transit. It is an option that is automatically added to your cart on the “cart” page and can easily opted-out of by toggling it off below the “estimated total”. The amount of this protection is based on the total price of your order and is determined by Route, not APS.
We highly suggest using the Route Package Protection to guarantee a fast resolution to any issues with your order. If you do choose to opt-out of this insurance, APS is not liable for issues related to shipping issues such as lost or stolen packages. These issues will have to be handled by the buyer and shipping carrier.