Shipping & Handling
Artistic Painting Studio is dedicated to its customers and that is why we offer the best shipping rates possible.
We now offer free shipping on online orders over $100 for customers who live in the contiguous United State (lower 48). Unfortunately, we are unable to provide this service to our U.S. customers in Alaska or Hawaii. Free shipping is only offered on online orders.
Often we will have your order processed and shipped within 24-48 hours. However, due to COVID-19, there may be times where your order may take up to 72 business hours to be processed and shipped. We ask that you please be patient and to call or email if you have any questions! All orders received after-hours and on weekends, will start the process the following business day. If we are out-of-stock on any item, you will be notified immediately.
Shipping times are in addition to handling time. If you purchase 2 day priority shipping, you should expect your package in 3-4 business days (1 – 2 days for handling, 2 for shipping). During the COVID-19 pandemic, shipping services are not able to guarantee their shipping times and some packages may take extra time to reach you.
We know how important it is to receive your order in a timely manner and we strive to accommodate our customers with the highest quality service!
No merchandise may be returned without PRIOR approval and any credit will only apply to merchandise. All merchandise is subject to a 20% restocking fee.
Returns may be made within 14 days of receipt if the product is unopened/unused. A credit will be issued for the cost of the product only, less a 20% restocking fee. Shipping charges are not refundable. Call for an authorization code.
We strive to make sure all contents of your order arrive in good condition. Sometimes damages can happen during the shipping process. If you package does arrive damaged, please take photos of all the damage and contact us immediately.
Unfortunately, packages are getting stole from porches at a higher rate than ever. When your order is shipped out, you will be emailed a tracking number. Please keep an eye out and track your package to avoid this issue. If you believe your package was stolen, please contact us and provide any evidence you can (video if you have ring doorbell, etc.). Any stolen package claims will be reviewed on an individual basis. As a small business, we cannot guarantee the replacement of items at zero cost to the customer.