Artistic Painting Studio is dedicated to its customers and that is why we offer the best shipping rates possible.
It is our policy to ship all orders out within 24-48 hours of the order being received (all orders received after-hours or on weekends, will start the process as of the following business day). If we are out-of-stock on any item, you will be notified immediately.
We know how important it is to receive your order materials in a timely manner and we strive to accommodate our customers with the highest quality service!
No merchandise may be returned without PRIOR approval and any credit will only apply to merchandise. All merchandise is subject to a 20% restocking fee.
Returns may be made within 14 days of receipt if the product is unopened/unused. A credit will be issued for the cost of the product only, less a 20% restocking fee. Shipping charges are not refundable. Call for an authorization code.
We strive to make sure all contents of your order arrive in good condition. Sometimes damages can happen during the shipping process. If you package does arrive damaged, please take photos of all the damage and contact us immediately.
Unfortunately, packages are getting stole from porches at a higher rate than ever. When your order is shipped out, you will be emailed a tracking number. Please keep an eye out and track your package to avoid this issue. If you believe your package was stolen, please contact us and provide any evidence you can (video if you have ring doorbell, etc.). Any stolen package claims will be reviewed on an individual basis. As a small business, we cannot guarantee the replacement of items at zero cost to the customer.