Free shipping on orders over $100! **After discounts have been applied & Continental US only

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Shipping, Handling, & Returns

Shipping & Handling Policy

At Artistic Painting Studio, we are dedicated to providing the best service possible. Below you’ll find our shipping, handling, and return policies.

Free Shipping

  • We now offer free shipping on online orders over $100 for customers in the contiguous United States (lower 48).

  • Unfortunately, this offer does not extend to customers in Alaska or Hawaii.

  • Free shipping is available on online orders only.

Order Processing

  • Our typical processing time is 2–4 business days.

  • Orders requiring more preparation (such as by-the-foot foils, which are cut individually) may take longer.

  • Processing times are estimates—we always do our best to ship as quickly as possible with our small team.

  • Orders placed after hours or on weekends will begin processing the next business day.

  • If an item is out of stock, we will notify you immediately.

Shipping Times

  • Shipping times are in addition to handling times.

  • Carrier shipping estimates are not guaranteed. Once your order leaves our Studio, the carrier (USPS or otherwise) is responsible for meeting the service selected.

Shipments

  • Once your order leaves our studio and is accepted by the carrier, delivery is out of our control.

  • We are not responsible for packages lost, stolen, or misdelivered by carriers.

  • Please double-check that your shipping address is correct before placing your order. We are not responsible for packages being delivered to wrong address if that was the address provided.

  • If a package is returned to us due to an incorrect address, the customer is responsible for reshipping costs.

  • If a carrier mis-delivers your package, please file a claim directly with them. We will do our best to assist in resolving the issue.

International Shipments

  • Buyers are responsible for knowing and complying with their country’s importing rules (duties, fees, and taxes).

  • APS is not responsible for these charges or for delays caused by customs inspections.

  • If a buyer refuses to pay duties/fees or refuses the package, no refund will be issued.

Returns & Refunds

  • All sales are final.

  • We do not accept returns, issue refunds, or cancel orders—including on custom-cut foils or special orders.

  • If you have concerns about your order, please contact us immediately and we’ll do our best to assist.

Damaged Packages

  • We pack all orders carefully, but damages can occur during shipping.

  • If your package arrives damaged, please take photos of the damage and contact us immediately.

Navidium Package Protection

  • We offer Navidium Package Protection to cover loss, theft, or damage during transit.

  • This option is automatically added to your cart but can easily be opted out of.

  • If protection is declined, APS is not liable for lost, stolen, or damaged packages, and claims must be filed with the shipping carrier.